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In the movie classic, 2001 A Space Odyssey an early primate discovers he can use a bone as a weapon, then throws it high into the air where it dissolves into the form of a spaceship silently orbiting the earth. In the blink of an eye, the film captures a long span of history from the first tools to space age technologies that continue to reshape human life. Few issues are of greater importance to hospitality on the eve of the new millennium. In every era, the most successful organizations have excelled at using the advanced tools and technologies of the time. Our third global study in the Hospitality 2000 series, as a result, focuses on technology. But in contrast to most research in technology, Hospitality 2000: The Technology, goes beyond the tools themselves to address key strategic and organizational issues. Our focus how technology will drive value for the industry in the future, with a particular emphasis on how technology will support customer-focused hospitality organizations. This article provides a snapshot of the findings and conclusions in this groundbreaking study, available in a full report published by Arthur Andersen and our co-sponsors, New York University's Center for Hospitality, Tourism and Travel Administration and the international Hospitality Financial and Technology Professionals (HFTP)... To read the complete article, click here to download the printable pdf file (132 kb).
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